How do I order?
All orders are done online through our shop.
When will my order arrive?
We like to ship on Mondays... occasionally Tuesdays... and use UPS. Nearly all shipments are 1 day, some are 2 days, a few will take 3 days. You will be notified when your order is shipped and will be able to track your package.
How do you keep my order frozen during shipment?
We ship with insulated box liners and more than enough dry ice to keep your beef frozen for longer than necessary. However, you should move it to your freezer as soon as possible.
Are you Certified Organic?
We are not Certified Organic. However, we care very much about sustainability and generally believe our practices go beyond simply organic.
Do you deliver locally, or if I live in San Antonio, can I pick it up?
We do not deliver, nor do we do pickups. All orders are shipped frozen with insulated box liners and more than enough dry ice.
Will I have room in my freezer for my order?
We are currently only offering 5, 10, and 20 lb packages. So, Yes! if you do not order more than a total of 20 lbs, you will have plenty of room in your kitchen freezer of your order. No special freezer required.
Can I order individual cuts?
No, we only offer curated packages at this time.
Do I have to be home when my order arrives?
No. We ship with enough dry ice to keep your beef frozen for some time even after it arrives at your door. However, we do recommend moving your beef to the freezer as soon as possible until you are ready to enjoy it.
Do you offer refunds?
We are very confident in our product. However, if you are not 100% satisfied, we will refund your money, period.
Is there anything I need to do special to prepare my grass-fed beef?
Grass-fed beef is different than grain-fed beef. For preparation, the biggest difference is in the fat content. For grass-fed the main thing to remember is "not as hot", and "not as long." For more preparation tips, click here.